Question 1

Should I place my order online or should I mail in my order?

Accepted Answer

All purchases should be online only. Its faster, easier, secure, and guarantees you will receive a prompt receipt and confirmation of your order.

Question 2

Do you accept credit cards?

Accepted Answer

Yes.

Question 3

Can I cancel my order?

Accepted Answer

If your order has not yet been picked and packed, you certainly can! If you need to cancel your order, please contact us immediately through contact page with the subject title “CANCEL.

All cancellation enquiries must be sent through before 8am on the business day following the date your order was placed – otherwise your order would have already been picked and packed and we are unable to cancel your order for you.

Question 4

Can I ask for changes to my order?

Accepted Answer

We will do our best to make any changes to your order before dispatch. Please contact us within 1 hour of placing your order to ensure we can update an item or postal address (This excludes weekends, we will reply to your emails first available opportunity on Monday morning). Delays which include but is not limited to peak periods, such as public holidays and sale periods may prevent us from making amendments on time.

Question 5

Can I buy/pick up items from your warehouse?

Accepted Answer

Unfortunately, as we are an online retailer you will not be able to pick your order up in person or come in to try items on as we do not have the facilities.

FREQUENTLY ASKED QUESTIONS

Should I place my order online or should I mail in my order?

Do you accept credit cards?

Can I cancel my order?

Can I ask for changes to my order?

Can I buy/pick up items from your warehouse?

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